Digital citizenship (taskforce)

  • knowledge society


The digital citizenship taskforce is looking at digital tools such as social media and apps as ways for city authorities to reach out and involve citizens in their day-to-day activities and decision-making process. 

In the digital age, the use of social media and other digital platforms have become unavoidable. They represent invaluable tools of communication for cities, the level of administration that is closest to citizens.

This working group explores the potential of social media and online devices, instruments that are now widely used by all people of different generation and socio-economic background. They can, for instance, be wielded to improve the way the public sector activates citizens in the decision-making process.

KSF members are convinced that these tools, because of their inherent ‘connecting’ features, can contribute to build more transparent and democratic governance.



  • Support the cities' efforts to embrace and widen the shift towards digital citizenship, providing them with digital strategies, tools and interactive methods to overcome current and future challenges, in collaboration with civil society stakeholders.
  • Increase participative governance through citizen engagement using ICT instruments, emphasising the shift towards digital involvement providing roadmaps and outlines for online input.
  • Decrease the ‘digital divide’ between more and less technology advanced cities in Europe as well as between citizens (digital inclusion).
  • Exchange knowledge and experiences between cities and research organisations on the way digital citizenship is evolving.
  • Explore how cities can steer activities carried out by the private sector towards the public interest. Special attention will be dedicated to the relationship with large players, privacy & data protection and democratic use of social media


Focus and suggested activities for the Digital Citizenship TF for 2018 and beyond

  • Regular meetings to promote a mutual understanding on how to engage with citizens and the role of digital tools
  • Regular peer review sessions on the ongoing work of members and to support an integrated approach in public administration in the collaboration with local stakeholders
  • A thematic report on digital citizenship processes and the role of the public administration
  • A mid-term strategy to create a permanent working group


Chair: Genoa

Co-chair: Murcia