Survey on digitalising social services

  • knowledge society

At the initiative of Barcelona and Amsterdam, we have launched a survey on digitalising social services.

We are interested in what way the COVID-19 crisis has impacted your way of working in social services in your city. In particular, we are interested in how social services adapted to the distance rules and how digitalization and innovation has rapidly found its way.  The aim of the survey is to learn from each other and to see what these interventions imply on the long term. 

All members are invited to take part to the survey (see the questionnaire in Word format below). Please send your response before 28 August by email to Julia Robeer at

Following the survey, we will organise an online city dialogue together with the colleagues from digital services departments as a cross-sectoral cooperation between the EUROCITIES Social Affairs Forum and the Knowledge Society Forum. In case you have a special interest in this topic, feel free to let us know.

This is a joint initiative of EUROCITIES with the Roundtable of city directors of social services (led by Amsterdam). 

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EUROCITIES staff contact

Lodewijk NoordzijPolicy Officer Digital Transformation

EUROCITIES staff contact

Bianca Faragau-Tavares